Nilan Service Centre | A Powerful Tool
With Nilan Service Centre, you can easily check the operating status of a ventilation unit or heat pump and in many cases resolve the issue without needing to be on-site.
Whether the heat pump has stopped or another operational fault has occurred, in many cases you can intervene to prevent the system from being left without heating. The time you save on call-outs quickly shows the value of Nilan Service Centre.
If an alarm occurs in a ventilation unit, Nilan Service Centre can send an email directly to you or another person in your company. Each ventilation unit has its own address, making it simple to identify the exact unit reporting a fault. This gives you the opportunity to solve the problem without dispatching a service technician to the site.
“At Nilan we have already experienced the benefits of using the Service Centre. A recent situation with an unbalanced unit could have required an expensive site visit. Fortunately, we were able to resolve the issue, adjust the unit correctly, and at the same time update to the latest software – all within a matter of minutes and without costly travel expenses,” explains Nilan’s Product Manager, Jan Tietze B. Poulsen.
Both housing administrators and service installers gain an excellent opportunity to act quickly if a system is switched off or incorrectly set. By intervening promptly, both the building and the ventilation unit remain protected, avoiding damage to a unit that has been switched off for an extended period.