Nilan User App Update

The update includes a number of technical improvements to the app. As a result of the update, you will need to reconnect your Nilan unit.

Simply follow the steps below.

How to reconnect your Nilan unit

1. Open the Nilan User App and select Connect device.
2. Enter the Device ID of your unit. You can find the Device ID on the gateway if it is not already displayed in the app.
3. Select Log in.
4. Enter the email address registered for the unit.
5. Enter your password.

Your Nilan unit should now be connected to the app again.

Forgotten your password?

1. Enter the Device ID of your unit.
2. Select Forgot password.
3. Enter the email address registered for the unit.
4. If the email address is correct, you will receive an email with a new password. If you cannot find the email in your inbox, please also check your spam or junk mail folder.